Computing Services Help Desk

Patton, Jeffrey S. Feb 07 Announcements

Around 10:35 this morning one of the disks on the file server that provides the P, W, R and G drives crashed. We are currently working on it, we are also receiving reports of users not being able to login. We believe that these may actually be related to the computer attempting to map drives while the server is in a failed state.

We hope to have this problem resolved as soon as possible.

Patton, Jeffrey S. November 21, 2011 Announcements

The School code for the School of Engineering is:

PH5vp4aKnbqhR9NdMkyKFatJdwiJZlSqXOLyd0jdpU49U94ZWsA4QQ==

This code is required when your faculty members and students create their personal account on Bentley’s STUDENTserver website.This login account provides self-service Bentley software download and installation on their home computers, sign up for and take training, and more.

Please distribute your school code accordingly.

To access Bentley’s STUDENTserver, use the following link:

http://www.bentley.com/studentserver

The STUDENTserver provides the following important services for subscribing academic institutions:

·  Download of more than sixty of the latest version of Bentley software products

·  Site activation code (license) to activate any and all of the Bentley products downloaded and installed

·  Direct access to recommended onDemand Elearning (online) courses via the Bentley LEARN Server

·  Review of the logged-in user’s Bentley Professional Training Transcript

·  Professional Networking and product support via Bentley’s Be Communities social network site

If you have any questions, contact the Be Careers Network at becareers@bentley.com.

Thank you,

Be Careers Network

Bentley Systems, Incorporated

Patton, Jeffrey S. September 26, 2011 Announcements

Currently the file server cluster is experiencing and issue with 3 of it's 14 disks that is preventing some users from accessing their desktop settings. Not all users are affected and we expect that all disk issues to be resolved this morning.

 

** UPDATE **

All disks have been restored, if you continue to have any problems accessing your desktop or documents folders, please submit a help request.

Patton, Jeffrey S. March 02, 2011 Announcements

Students at KU are able to download student editions of the Autodesk suite of applications directly from the Autodesk website. This software is good for 36 months.

Visit the following URL for more details.

http://students.autodesk.com/?nd=download_center

Patton, Jeffrey S. November 03, 2010 2 Tips & Tricks

It is possible to print to the printers in the School of Engineering from the JAYHAWK wireless network. You will need to use your @ku.edu email account name, not the alias. If you have a newer account it will be in the form of a123b456, that is the username you will need to provide. Once you are connected to the wireless network you will need to open either \\labps.soecs.ku.edu this is the print server that all lab printers are installed on.

Windows XP

  1. Click start run and type
  2. \\labps.soecs.ku.edu
  3. hit enter
  4. when prompted enter your email username as follows
  5. HOME\username
  6. provide your password


Windows Vista/7

  1. Click windows logo button and type
  2. \\labps.soecs.ku.edu
  3. hit enter
  4. when prompted enter your email username as follows
  5. HOME\username
  6. provide your password

The lab printers are as follows:

  • e1005-laser
  • e1010-laser
  • e1014-laser
  • e1018-laser